The Aesthetics Terms and Conditions

Set out below are the terms on which AB Beauty&Hair provides services to its patients, please ensure you have read and fully understand these terms prior to booking your appointment with AB Beauty&Hair.

Appointments:

Appointments can be made via text, phone, email, website or via social media channels. Your appointment will be confirmed by email/text and an appointment reminder email is sent 72 hours (as well as an SMS 48 hours before) before your appointment. If you do not receive these confirmations/reminders, please let us know immediately so we can look into the issue. We cannot be held responsible if these reminders are not received and you do not attend your scheduled appointment.

New patients should arrive 10 minutes before their appointment to complete registration documentation. Returning clients should arrive 5 minutes before their appointment to ensure that their treatment can start on time.

The Beauty&Hair aims to run the clinic efficiently with appointments on time, there may be occasions when the salon is running behind schedule. Your ethetician will ensure that you are seen as soon as possible in this instance.

 

Cancellation, failing to attend or rescheduling:

The cancellation policy is in place as a courtesy to both our and other patients. Giving notice will enable us to reschedule your treatment to a more convenient time and also allows us to free up time for other patients waiting to book their appointment. I understand things may happen and sometimes appointments have to be cancelled or rescheduled, therefore we require at least 48 hours’ notice to cancel or reschedule your appointment.
Cancellations within 48 hours and appointment „no shows” will result in a £50 charge to your transfer.
In these circumstances, you agree to us charging this sum to your card or transfer. If there are no funds available on your card or bank account you agree to us trying to charge again. No further treatments or purchases can be made until outstanding charges have been paid. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.

 

Feeling under the weather:

Please do not attend your appointment if you are unwell; many treatments are contraindicated for example if you have been started on a short course of antibiotics or steroids or you have a cold, fever, cold sore, infection including local skin infections. If in doubt, please contact
The AB Beauty&Hair on 07748011782 or Message FB, Instagram, e-mail and we can advise.

 

Salon appointment changes:

Appointments may occasionally have to be rescheduled by the clinic at short notice should any emergencies or equipment failures occur. We aim to be as flexible as possible when booking appointments. In the highly unlikely instance that we do need to alter appointments AB Beauty&Hair will not be liable for consequential loss due to the necessity for patients to alter their arrangements.

 

Late Arrivals:

If you are running late for your appointment you must notify the clinic as soon as possible (if safe to do so) on 07748011782 In such circumstances AB Beauty&hair cannot guarantee that your treatment will be performed on that day and reserves the right to alter the order of appointments for the remaining session, thereby possibly delaying your appointment, or alternatively reschedule your appointment to another date and time. Late arrivals may not receive a complete treatment – staff will always do their best to provide full treatment but cannot keep other patients waiting. Lateness of 15 minutes or more will require rescheduling your appointment to another day and the late cancellation fee will be charged.

 

Consultations:

At AB Beauty&Hair we want you to get the most out of your treatment and achieve the best results. In order to fully assess your suitability and devise an appropriate treatment plan all new patients and those patients starting a new treatment journey are required to have a consultation. This will take place on a different day to treatment to allow a cooling off period for you to absorb all the information provided, ask any further questions and decide whether you would like to go ahead. The consultation is usually around 1 – 2 hour post 100

 

Refusal of treatment:

The AB Beauty&Hair has the right to refuse you treatment without reservation. If you do not advise us of any medical conditions or changes during your consultation or prior to treatment that may hinder you from having the treatment we reserve the right to refuse treatment to you and charge you fully for the cancellation. This may be the booking fee or the full cost of treatment. We will always assess whether a treatment is suitable for you or likely to be successful prior to any treatment. If we deem the treatment unsuitable for you, we will inform you as to the reasons why either face-to-face or via email/post.

 

Treatments requiring prescriptions:

 

Some treatments we provide require prescriptions. Prescriptions can only be used for the named patient who they were prescribed for, therefore the booking fee for these appointments cannot be refunded if you cancel your appointment after the prescription has been dispensed by the pharmacy to AB Beauty&Hair. A cooling off period following consultation is given to allow you time to ensure you are making the right decision.

 

Comfort and Safety:

The AB Beauty&Hair  operates a strict no smoking policy within the building.

Noise levels should be kept to a minimum.

Mobile phones must be switched off or put on silent whilst in the salon.

 

Under 18’s:

Any patient who is having a treatment and brings a child under 18 years old with them must also be accompanied by another adult to chaperone whilst the patient is having their treatment. Children will be unable to accompany you into the treatment room.
If you require a chaperone to accompany you to your appointment, please let us know in advance.

 

Consultation Forms and Medical Questionnaires:

All our treatments require us to hold information regarding our patients’ personal details including medical information. This information remains confidential under our NMC code of conduct and is stored as per the ICO guidelines. No information will ever be sold to third parties or divulged externally. As part of your treatment you will be required to complete a medical questionnaire and report any changes at future appointments, we will ask many questions about your medical history and current medical status including some lifestyle questions. It is your responsibility to disclose all information required and Beauty&Hair will not be held responsible for any undisclosed information.

 

Payment terms:

All treatments must be paid for in advance or at the time of treatment. Accepted payment methods include PayPal, online payment, debit or credit card payment or cash.

Treatment Courses:

All packages are to be paid in full before treatment commences. All packages and treatments are non-refundable and non-transferable. Expired treatment courses cannot be credited or refunded.

Aftercare: On acceptance of the treatment in conjunction with signing your consent form and reading these terms and conditions, you as the patient are committing to agree to follow the aftercare instructions for the treatment you are having. These after care instructions will be explained to you at the time of your appointment and a copy will be sent via email after your appointment has ended.

Patient Satisfaction and your right to complain:
The AB Beauty&Hair endeavour to treat all patients appropriately, compassionately and fairly. We aim to exceed all patient expectations and provide a first-class service and enjoyable experience however we recognise things don’t always go to plan. We welcome and appreciate all feedback whether positive or negative as this allows us to improve our service for you. If you need to discuss a concern regarding a treatment at AB Beauty&Hair you are advised to notify us immediately in person, telephone or in writing and you will be invited to attend a review appointment. If you require assistance AB Beauty&Hair will be pleased to help and support you through this process. A copy of our complaints policy is available on request.

 

Treatment Refunds:

The AB Beauty&Hair aim to provide an excellent service, factual, honest and ethical advice, safe expert treatment in experienced hands and using the best products, however we cannot guarantee results and cannot offer refunds if the results achieved fail to meet your expectations. Due to the nature of medical aesthetic treatments results may vary from person to person. Factors such as lifestyle, medical history and age can affect your results and the longevity of results.

The AB Beauty&Hair will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the patient.
Fees charged for treatments include the delivery of a treatment and the accompanying service, which includes consultation and assessment, provision of information and advice, safe treatment with evidence-based products, follow up appointments and aftercare advice and support as appropriate.

 

Product refunds:

Unfortunately, we are unable to refund any opened products. We can swap or refund any unopened products that still have their seal in-tact and are returned to us in a saleable condition within 30 days of purchase.

 

Promotions and Pricing

Promotional offers are not to be used in conjunction with any other offers unless specifically stated.
All treatments, products and offers are subject to availability.
Prices can change at any time without notice.
In the event of pricing errors, AB Beauty&Hair reserves the right to not proceed with the sale.

 

Gift Vouchers:

Gift vouchers are not redeemable for cash. They are valid for 12 months from the date of purchase. Gift vouchers are redeemable only against products and services. If change is required, you will be given credit onto your patient record to be redeemed at your next visit.

 

Refer a friend:

For every friend or family member you refer you will receive £20 treatment credit on your patient record and your referral will receive £20 off their first treatment. Once your referral has completed their treatment and paid their invoice you will receive the credit onto your account. This can be spent on any of our treatments. Your free credit cannot be used towards any special offer, packages or gift cards. Your credit is non-transferrable to anyone else

How to contact us:

Should you have any complaints or concern regarding our clinic terms and conditions please don’t hesitate to contact us on contact@abbeautyhair.com

CUSTOMER COMPLAINTS POLICY

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This helps us to improve our standards and enhance customer experience. We aim to ensure our customers are satisfied with the quality and level of service offered.

On the rare occasion where customers are unhappy with the service or when they have received or are dissatisfied with the results of a treatment or service, we refer them (the customer) to our current Customer Complaints Policy.
We normally resolve the vast majority of complaints in the first instance without any need for any formal procedure.

The complaint should be raised during or immediately after the treatment given, whilst you are still in the salon, so we have an opportunity to examine the issue and take appropriate steps.

We request when explaining a problem or fault that you do so in a calm and clear manner. Any abusive language or intimidating /threatening behaviour or treatment towards us will not be tolerated in any form, as clarified in our Code of Conduct.

We ask you if there is a problem with your beauty treatment, you speak to us first and do not go to another place to resolve the issue as we will no longer be liable for the outcome and the treatment provided in the first instance.

Customer Complaints Policy Step-by -Step:

1/. If you have a complaint, please contact us with the details of your complaint in the first instance by sending an e-mail to: Contact@abbeautyhair.com with the
word Complaint in the subject line.

What will happen next?

2/. We will send you an e-mail acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
3/. We will then investigate your complaint and review your complaint to ascertain the facts of the case.
4/. After that, we will respond to your complaint within 7 days of receipt with the conclusions in writing.
5/. If you are not satisfied with the conclusions, you will need to send your complaint to us in a formal letter with your evidence. We will normally respond within 7 working days (unless on leave).
6/. If a resolution cannot be agreed after having followed our customer complaints policy, you are within your rights, as we are within ours – to contact an alternative dispute resolution provider. This way, one party will hear both sides of the disagreement and help fix things. The agreement then becomes legally binding.

 

AB Beauty&Hair