Set out below are the terms on which AB Beauty&Hair provides services to its patients, please ensure you have read and fully understand these terms prior to booking your appointment with AB Beauty&Hair.

Appointments:

Appointments can be made via text, phone, email, website or via social media channels. Your appointment will be confirmed by email/text and an appointment reminder email is sent 72 hours (as well as an SMS 48 hours before) before your appointment. If you do not receive these confirmations/reminders, please let us know immediately so we can look into the issue. We cannot be held responsible if these reminders are not received and you do not attend your scheduled appointment.

New patients should arrive 10 minutes before their appointment to complete registration documentation. Returning clients should arrive 5 minutes before their appointment to ensure that their treatment can start on time.

The Beauty&Hair aims to run the clinic efficiently with appointments on time, there may be occasions when the salon is running behind schedule. Your ethetician will ensure that you are seen as soon as possible in this instance.

 

Cancellation, failing to attend or rescheduling:

The cancellation policy is in place as a courtesy to both our and other patients. Giving notice will enable us to reschedule your treatment to a more convenient time and also allows us to free up time for other patients waiting to book their appointment. I understand things may happen and sometimes appointments have to be cancelled or rescheduled, therefore we require at least 48 hours’ notice to cancel or reschedule your appointment.
Cancellations within 48 hours and appointment „no shows” will result in a £50 charge to your transfer.
In these circumstances, you agree to us charging this sum to your card or transfer. If there are no funds available on your card or bank account you agree to us trying to charge again. No further treatments or purchases can be made until outstanding charges have been paid. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.

 

Feeling under the weather:

Please do not attend your appointment if you are unwell; many treatments are contraindicated for example if you have been started on a short course of antibiotics or steroids or you have a cold, fever, cold sore, infection including local skin infections. If in doubt, please contact
The AB Beauty&Hair on 07748011782 or Message FB, Instagram, e-mail and we can advise.

 

Salon appointment changes:

Appointments may occasionally have to be rescheduled by the clinic at short notice should any emergencies or equipment failures occur. We aim to be as flexible as possible when booking appointments. In the highly unlikely instance that we do need to alter appointments AB Beauty&Hair will not be liable for consequential loss due to the necessity for patients to alter their arrangements.

 

Late Arrivals:

If you are running late for your appointment you must notify the clinic as soon as possible (if safe to do so) on 07748011782 In such circumstances AB Beauty&hair cannot guarantee that your treatment will be performed on that day and reserves the right to alter the order of appointments for the remaining session, thereby possibly delaying your appointment, or alternatively reschedule your appointment to another date and time. Late arrivals may not receive a complete treatment – staff will always do their best to provide full treatment but cannot keep other patients waiting. Lateness of 15 minutes or more will require rescheduling your appointment to another day and the late cancellation fee will be charged.

 

Consultations:

At AB Beauty&Hair we want you to get the most out of your treatment and achieve the best results. In order to fully assess your suitability and devise an appropriate treatment plan all new patients and those patients starting a new treatment journey are required to have a consultation. This will take place on a different day to treatment to allow a cooling off period for you to absorb all the information provided, ask any further questions and decide whether you would like to go ahead. The consultation is usually around 1 – 2 hour post 100

 

Refusal of treatment:

The AB Beauty&Hair has the right to refuse you treatment without reservation. If you do not advise us of any medical conditions or changes during your consultation or prior to treatment that may hinder you from having the treatment we reserve the right to refuse treatment to you and charge you fully for the cancellation. This may be the booking fee or the full cost of treatment. We will always assess whether a treatment is suitable for you or likely to be successful prior to any treatment. If we deem the treatment unsuitable for you, we will inform you as to the reasons why either face-to-face or via email/post.

 

Treatments requiring prescriptions:

 

Some treatments we provide require prescriptions. Prescriptions can only be used for the named patient who they were prescribed for, therefore the booking fee for these appointments cannot be refunded if you cancel your appointment after the prescription has been dispensed by the pharmacy to AB Beauty&Hair. A cooling off period following consultation is given to allow you time to ensure you are making the right decision.

 

Consultation Forms and Medical Questionnaires:

All our treatments require us to hold information regarding our patients’ personal details including medical information. This information remains confidential under our NMC code of conduct and is stored as per the ICO guidelines. No information will ever be sold to third parties or divulged externally. As part of your treatment you will be required to complete a medical questionnaire and report any changes at future appointments, we will ask many questions about your medical history and current medical status including some lifestyle questions. It is your responsibility to disclose all information required and Beauty&Hair will not be held responsible for any undisclosed information.

 

Payment terms:

All treatments must be paid for in advance or at the time of treatment. Accepted payment methods include PayPal, online payment, debit or credit card payment or cash.